Roughly half the schedulers at multiple Veterans Affairs hospitals said they received instructions from supervisors to falsify data and hide the true time it took patients to be seen by a doctor after making an appointment, new details from an internal VA audit show.
Schedulers said supervisors directed them to manipulate information so their centers could meet performance goals, which would help top officials get bonuses, according to documents obtained by CNN.
The new information also provided to Congress this week includes updates from specific VA hospitals that were not included in an internal audit released last month by the embattled agency.
The ongoing saga involves multiple investigations into delayed care, potentially with deadly results, alarming management shortcomings and a culture that was said to have compromised the mission of providing prompt and effective medical care to millions of veterans, some of them returning soldiers from Iraq and Afghanistan.
(Excerpt) Read more at cnn.com ...
