The White House set low expectations for the Affordable Care Act's October 1 debut, so anything remotely competent should have seemed like a success. But three weeks on, the catastrophe that is Healthcare.gov and the 36 insurance exchanges run by the federal government is an insult to the "glitches" President Obama said were inevitable.
This isn't some coding error, or even the Health and Human Service Department's usual incompetence. The failures that have all but disabled ObamaCare are the result of deliberate political choices, which HHS and the White House are compounding with secrecy and stonewalling.
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The health industry and low-level Administration officials warned that the exchanges were badly off schedule and not stress-tested despite three years to prepare and more than a half-billion dollars in funding. HHS Secretary Kathleen Sebelius and her planners swore they'd be ready while impugning critics and even withholding documents from the HHS inspector general for a routine performance audit this summer.
Yet the launch has been worse even than critics predicted. The rare users who weren't locked out experienced crashes, delays and error messages. Mrs. Sebelius initially claimed this was merely servers crashing under unexpectedly high demand. She called it "a great problem to have."(continued)
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