If anyone is an educated hotel guest, it's Bjorn Hanson, dean of New York University's Preston Robert Tisch Center for Hospitality, Tourism and Sports Management.
But even Hanson got confused during a business trip a few years ago when a hotel bill included $18 in charges for gratuities. One fee was for a bellman he didn't use and the other was for housekeeping service, even though he had already left a tip.
It took some discussion with the manager to get the fees dropped.
While travelers were complaining about airline fees - additional charges for putting luggage on planes, reserving seats and other services - the hotel business quietly experimented with fee after fee.
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