Friday, August 2, 2013

House passes bill to improve federal customer service

washingtonpost.com ^ | August 2,2013 | Josh Hicks

The House on Friday approved a bipartisan bill aimed at improving customer service from federal agencies.
The measure, sponsored by two Texas congressmen, Henry Cuellar (D) and Michael McCaul (R), would require the Office of Management and Budget to set government-wide customer service standards, including targets for response times. It would also establish a specialized team to help agencies that consistently fail to meet the goals.
(J. Scott Applewhite/AP)
(J. Scott Applewhite/AP)
The legislation has a high likelihood of passing in the Senate, as a bipartisan companion measure was already proposed in that chamber. Sen. Mark Warner (D-Va.), who sponsored the Senate bill along with Sen. Ron Johnson (R-Wis.), applauded the House vote on Friday.
(Excerpt) Read more at washingtonpost.com ...

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